Effective 4/1/00
Repairs - All repairs excepted by the Electronics Shop will have an initial evaluation within 5 working days. If the repair can be fix during the evaluation period it will be and the customer shall be notified via email that the repair has been finished. If the repair can't be fix it will be scheduled into the repair queue and will be looked at according to priority as soon as possible. Since EShop labor is FREE a maximum of 40 hours labor will be given to each repair. If the repair has exceeded the maximum labor, the customer will be notified (via email) to pickup their equipment and the customer can decide the next best course of action.
Assuming that the shop was able to fix the repair the customer will be notified by email or phone that it has been completed. To prevent a backlog in the shop the customer is expected to pickup their repairs in a timely manner after notification. Labor is FREE so the only expenses that the customer will incur are for parts used in fixing the equipment. These costs will then be billed out once a month to the customers funding or grant.
Fabrications, large job quotations, designs, research, etc. - These are longer term projects and MUST be coordinated through the Shop Supervisor so that they may be worked into the schedule. All work orders of this type will be scheduled as time permits with FREE labor and the customer only paying for the parts and supplies that are used.